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Organization Development/Design Learning Lab (od-ll.com) Presents a professional and insightful look into the challenges that organizations of all sizes face. Weekly we will explore and challenge the status quo and disruption that is prevalent in the ever-changing fast pace of the business world. Powered By Org-ology Hosted By Cheese and Crackers TV Org-ology helps organizations think differently about how they will meet future challenges of sustainable future growth and strategic development This only happen by understanding the present and anticipating the future needs. Org-ology has over 20 years’ experience helping organizations understand how people, process and technology can work more effectively together to create that future.
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Wednesday May 31, 2023
Wednesday May 31, 2023
All-things-viral—that are not COVID. On the positive this week was the wonderful way Lego responded to the customer who’d bought a $350 kit that was defective: Lego’s charming on-brand response to fixing their own error got them you-can’t-pay-for-that PR. On the negative was the finance group that fired 900 people via a mass Zoom call. Are we really grasping the underlying messages behind when things go viral? Do we get the important message or do we just get swept up in the drama?
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